The self service industry is growing rapidly as many businesses across a wide range of industries attempt to offer their customers easier and faster services.

Take an airport for example. Just about every airline uses self service kiosks to handle automated tasks. The systems are easy to use and keep the lines down to a minimum, giving the customer complete control over his journey.

So where is the downfall? Well, the problem with self service kiosks lies within the actual kiosk itself. When they do work they are the worlds answer to quick and efficient customer service, the very best in the business. When they don’t, they are all what is wrong with customer service and the convenience and efficiency trophy goes out of the window.

However, for those customers that moan about self service kiosks, then now is the time to embrace yourself as self service systems are expected to grow within all sectors as retail chains, supermarkets, hotels, hospitals jump on board the automated checkout trend.

In fact, by 2012 the number of transactions put through self service kiosks will have reached $1.7 trillion according to a report released by IHL Group last year.

And in response, a report has revealed that many consumers prefer to use self service kiosks and would like to see them further developed to allow them to renew their drivers licence, (76%) checking the status of items they have ordered online, (71%) purchasing transit or airline tickets (62%) making photocopies (57%) and ordering flowers, books and other items. (54%)

In fact self service kiosks are constantly being adapted to fit around the consumer and minor problems are always going to occur before getting to the perfect product.

To eliminate any problems, companies should also be aware of what they are specifically using the kiosks for and how they would benefit their business in the long run.

Consumers will complain if a service is not running properly or a system is down, but if staff are on hand to resume the problem, the potential disaster can completely disappear.

At Protouch, the team are dedicated in providing top quality services to their clients. Their award winning Xen X5kiosk used at retail outlets such as Ikea, Kiddicare and Cineworld has seen all three companies successfully integrate the kiosk around their customers due to the flexibility and durability of the system.

With a range of high class products available, Protouch can ensure that they work around you and your business so that self service kiosks can be a help to your company.

Visit Protouch today for more information and to see the complete collection of self service kiosks.