Self service systems can be ideal as ticketing kiosks to take the pressure off the box office during busy hours. That way the hours of service are extended beyond normal box office hours and can reach remote locations and tap into heavy walk-by traffic.

Main features:

Collecting Tickets 

Customers who have booked to go to the cinema online or by the telephone can collect their pre-paid tickets via a self service kiosk.

Tickets are generally printed using the kiosks internal printer.

Booking and Purchasing Tickets

If the box office is busy or there are no staff around, customers can simply walk in and book and purchase their tickets directly from the touch screen kiosks at their leisure. You can even allow customers to pay by means of gift cards, coupons or credit/debit card.

Collecting tickets via subscription

Subscribers can use subscription card / credit card to collect their event tickets.

Real Time Pricing and Availability

Using a self service kiosks allows customers to know that the tickets are definitely available, that they can choose their own seats and that the pricing is up to date.

Touch Screen Ticketing Interface

The screen should look and feel customisable so that it is easy to use for customers and provides all the relevant information they need to purchase or collect their cinema ticket.

A kiosk manufacturer who has recently helped a cinema chain increase their self service usage is Protouch. The cinema giant rolled out the manufacturers Xen X5 and X4 kiosks into a number of its UK cinemas. The kiosks are used for both Cineworld’s Unlimited film programme and for ticket collection.

John Anderson Cineworld’s Marketing Co-ordinator said, “The Unlimited program is a large and important part of Cineworlds business and distinguishes them from every other cinema company in the UK and Protouch’s X5 kiosk is helping advance the programme.”

For more information about self service kiosks and how they can benefit you visit Protouch today.