IBM Travel Kiosk developed for people with mobile impairments

IBM Travel Kiosk developed for people with mobile impairments

Business travel has changed dramatically over the past ten years. New and innovative ways are now being used to maintain brand loyalty as well as streamlining company policy and practice into a competitive global market across all industry sectors.

Airports, hotels, supermarkets etc have all changed the way they conduct business by integrating new forms of self service systems to enhance customer experience.

Self service technology has become the forefront of most business practice. Today, travellers can manage their own check-in, travel insurance, car rental hire, train tickets and hotel reservations by simply using a self service kiosk or web or mobile applications.

As time has gone on, these systems have become more advanced in their services offering more customised applications to suit all customers needs and requirements. From adding additional features and products to the hotel bedroom, to dietary requirements on an aeroplane, travellers can access a whole world of information and bypass the long queues.

While many self service kiosks have the credibility to enhance travellers experiences and trip, there are still many restrictions which limit people’s usage of the innovative systems such as people with a visual or mobile impairment, due to the surface being touch screen.

The self service industry are consistently trying to eliminate this problems so that kiosks are accessible to all members of the public.

Once these barriers have been formally removed, touchscreen manufacturers can:

  • Continuously improve traveller experience and differentiate themselves.
  • Build brand loyalty in an increasingly competitive global market.

And some businesses are taking that next step with innovative technology, providing new solutions for people with disabilities. In an earlier post we wrote about innovative kiosks, we looked at self service kiosks that had been installed around the world to accommodate for the visually impaired. We found that in New York state, talking travel kiosks had been installed to help the visually impaired find useful information about what to do, where to go, transport and travel information etc. The full article can be found here.

For more information about self service kiosks and how they can help improve your business visit Europe’s number one leading distributor and manufacturer of touchscreen equipment, Protouch.