Xen X4 by Protouch

A self service kiosk can be installed into any business and used to provide a wide range of services to facilitate and enhance customer and staff experience.

Already airports have installed many kiosks so customers can check themselves in when arriving to catch their plane, reducing the queue time and staff needed on the main check in desks. This giant leap for airports has given customers a sense of control of their travel

as well as reducing the frustration many customers have when queuing to check in.

The health industry have also benefited from interactive kiosks which has reduced the pressure of admin work many doctors have to deal with on a daily basis. An interactive kiosk can be installed in any of the departments and used for a range of multi-functional purposes i.e. self check-in in busy offices, informational/web access in waiting rooms, and virtual “nurses stations” on patient floors.

Kiosks can even be installed with printers allowing the printing of patient information, magnetic card stripe readers can be used for patient check-in and to authenticate staff, and signature pads can be used to capture doctors’ signatures on orders.

Government

agencies can also highly benefit from being able to redeploy and configure kiosks with the hardware and software needed for each department. For example, interactive kiosks can be used for self check-in in busy offices, and completing applications online. The signature pad can be used to capture customer signatures, and the printer can facilitate work flow through various stations within an office.

Financial Institutions can use interactive kiosks for a variety of applications withing retail branches, optional devices can be used to take customers well beyond simple online banking in the branch. For instance, customers can retrieve more information via kiosks about services the bank provide instead of waiting in the queue to speak to an advisor. If they want to cash some money in, interactive kiosks can be specially and securely designed for customers to control their account.

The retail industry can definitely benefit from interactive kiosks as they can reduce queuing, provide information about products and services and keep customers come back to your store because of the happy and efficient service. Many retailers such as Argos have implemented touch screen kiosks so that customers don’t have to wait in long queues and can manage their own payments in their own time.

For more information about touch screen kiosks and how they can benefit your business, visit Protouch today.