Implementing a self service kiosk into your company can really increase the amount of sales that come into your business…if installed and designed properly.

The whole objective of a self service kiosk system is to free up the time of an employee to interact and liaise with customers as well as general management of your store, so any transactions can be made via the kiosk.

Chris Gilder, CEO of Meridan Kiosks, said, “It is foolish to have a salesperson waste time accepting a payment when they could be working on landing new customers.

“A kiosk is a great way to free up that employee to sell more while giving customers a much better experience of not waiting in line.”

Airport self service kiosk are a prime example of an outstanding system which has changed the way consumers travel. Gilder said it took a concerted effort by the airlines to get people to use the kiosks, but now people seek out the kiosks because they know it means a shorter wait.

The best way to start a kiosk design is to plan it as simple as possible with the end user constantly in mind. However, it still needs to be as reliable as possible in order for it to work.

“There are way too many kiosks out there with blank screens,” Gilder said. “Most of the time it’s the result of poor hardware choices. These things are designed to run 24/7.”

Not only is the hardware very important, the software is just as essential to get it right and working for each individual user. The software needs to meet the needs and requirements of each individual customer and allow them to fulfill their order or transaction so that they go away feeling happy.

And it really isn’t just the hardware and software either, the location of the kiosk as well as its shape and style will play a massive impact as your customer needs to see it to use it.

Think about:

• UL (Underwrites Laboratories) –  This is so that the kiosk meets all the health, safety and fire requirements.
• Ventilation – Proper ventilation will ensure that if the fans fail a back up system is in place so the kiosk doesn’t overheat.
• Accessibility – So that you customers and staff can easily access the machine on a daily basis.
• Environment – Will it be in dusty environment so you need fan filters, or outside so it needs climate control. Make sure you are clued up on these requirements.
• Special Considerations – If it is a medical kiosk you need to may consider a privacy screen so people can’t look over at what the user is doing.

For more information about self service kiosks and how it can improve and benefit your business visit our website today on www.protouch.co.uk