Paying for bills, cashing in cheques were all at one point time consuming tasks that many people could never find the time to do.

It often meant that many people would have to nip out on their lunch break to stand in a queue at the local post office or their bank to cash in a cheque or pay their bills, leaving them no time for rest and recuperation on their much needed lunch break.

And then on a Saturday the banks tend to close at midday or some are not open at all, which can be a nightmare for people who work 9-5 and have no time to get to do daily necessary tasks.

Nowadays there are a growing number of ways in which people can make payments in and out of their account on a daily basis. Customers can pay via Internet banking, via phone or mail, post office and payment centres as well as payment kiosks designed to make life a whole lot easier.

Payment kiosks enable customers to make payments at a kiosk in their own time when is most convenient for them. These types of kiosks not only give customers a new way to bank but also cuts down the cost of opening payment centres and extra staff to process the bills.

“To use skilled employees to count change may not be the most efficient use of their time,” said Jim Bennett CEO of Tulsa, Oklahoma based US Payment Systems company. “It may appear to be a good service, but most agree dealing with more complex customer service issues is the best application of (those employees) talents.”

From a customer service point of view a bill payment kiosk delivers consistent, valuable service 24 hours a day, 265 days a year. These types of kiosks offer extended business services which many customers need.

Payment systems can also reduce personnel and overhead costs if further deployed in convenience stores which can function as a satellite office but without the overheads.

Reconciliation costs are also greatly reduced as there is no longer a need to manually count deposits and reconcile them to accounts paid.

It can also further reduce the amount of thefts as well as the miscounting of money as fewer hands actually touch the funds.

Bridget Debus, Senior Accountant of Administration for Kansas Gas Service, said, “Payment kiosks offer uses the convenience to conduct business transactions on demand. Payment kiosks are user friendly and convenient.”

And by partnering with other brands such as convenience stores or petrol stations, you are able to establish your brand further than your current company locations.

There is so much that can be gained from deploying self service kiosks as payment systems for your customers that missing out on this new and exciting opportunity limits you and your business and the services you offer to your clients.