Going to the airport is never a relaxing and stress-free experience. From the arrangements of getting there to the baggage allowance, there is so much to consider and the whole drama from the airport is enough for you to need a holiday for three weeks.

Airports and airlines are continually searching for new ways to improve their customer service to ensure that their passengers have a safe, enjoyable and stress-free trip.

The introduction of self service kiosks over the years has increasingly helped improve efficiency, reduce costs and simplifyed a customers journey as well as improving passenger satisfaction and loyalty.

For passengers, their primary goal is a quick and hassle-free journey avoiding crowded check-in areas and long check-in queues – not to mention slow security screening and inefficient boarding processes. Passenger satisfaction at this stage purely relies on how quickly and easily they can get their boarding passes, how simple it is to check their baggage and how much control they have had over the process.

An empowered passenger is a happy passenger and letting them take control of their whole travelling experience will truly benefit you as an airport or airline.

If you have deployed a kiosk system into your airport don’t just expect that it will work miracles. It is all about where it should be installed, how many you need to install and how the kiosk connects to the airport infrastructure.

With a kiosk system you can expect to see;

For Airports

  • Reduced costs per passenger,
  • Less airport congestion,
  • Increased passenger flow without the need to invest in new buildings,
  • New service opportunities – for example, shared or managed infrastructure,
  • The chance to help passengers better manage disruptions,
  • An opportunity to measure the landside/airside space needs and create a customer-friendly landside dwell area, delivering new revenue opportunities,
  • The potential to delay capital expansion.

For Airlines

  • A reduced and flexible cost structure,
  • Competitiveness in commodity factors,
  • Improved customer service,
  • New service opportunities – e.g mobile check-in

For Passengers

  • Empowerment,
  • Reduced stress levels,
  • Hassle free journey,
  • Less queueing
  • Better value for money.

For more information on how a kiosk system can benefit your business visit Protouch today, the leading distributor and manufacturer of touch screen equipment.