According to a new online survey customers prefer depositing money into an ATM instead of handing the cash over to a bank clerk to deposit.

The majority of consumers would rather bank with a machine rather than a human, with the majority of consumers indicating that they would prefer to conduct banking transactions at their ATM as opposed to traditional face-to-face interaction with the bank worker.

More than 74 per cent of participants agreed they hope one day their ATM will offer all of the functionality and services as their bank teller.

David Hadesty, VP of Product Management for Wincor Nixdorf’s U.S. Banking Division, said automation is no longer a “nice to have” – it is a necessity.

“With results of this survey showing consumers crave more features and functionality at their ATM, the opportunity for banks is obvious – invest in more sophisticated ATM technology that is proven to dramatically reduce cash handling costs at the branch, while freeing up valuable associate time for more critical tasks.”

So it seems the nation today has more trust and likeability in a machine than man, which reflects the growing trend in technology and modern needs and desires.

Consumers prefer to interact and make deposits with a touch screen unit than a flesh-bodied person; what does that say about the 21st century generation?

The survey, by Wincor Nixdorf AG, involved 200 consumers aged 18 to 64, who visited an ATM more than three times a month.

It polled consumers on their knowledge, preferences and trends regarding using an ATM.

The future of ATMS and touch screen technology is an exciting and widely speculated concept but who really knows what it will hold. One thing is for sure though; the bank teller’s role is diminishing.

For more news and information on Touch screen, visit Protouch today at www.protouch.co.uk.