A good or bad Touch Screen User Interface can make or break a touch screen kiosk. It is the point of access that allows the interaction between humans and machines and is made up of an operating system and software.

Kiosk software has several roles, a) it locks down the application in order to protect the kiosk from wandering users, b) it can offer remote monitoring to manage multiple kiosks from another location and c) it is the source that guides a user through the kiosk application. The operating system is the tool that runs the kiosk.

It has been reported a successful self service kiosk will attract customers and keep them engaged through its simplicity, functionality and content. Therefore, it is vital that you ensure your User Interface has been developed to maximise usage, popularity, accessibility, interaction and improve customer satisfaction.

So what are the crucial points of a Touch Screen User Interface?

- Make the home page and navigation clean and simple to understand by reducing the number of elements

on the screen such as icons, buttons, photos, etc. Various demographics must be able to use the unit; the elderly, children, disabled etc, without assistance.

- Use a limited number of colours, font types and font sizes in order to keep the screen clean, while retaining brand awareness and consistency. This is important for marketing usage to grab attention and for readability.

- Show content in stages by spreading it across screens and dividing it into steps. Displaying too much information in one space creates confusion and messiness whereas split up screens, topics and categories are easier to use and understand.

- The system and software need to ensure a successful integration between application, hardware and your back office system and arm you with a secure kiosk network delivering tailored content 24/7.

Ultimately, by paying attention to the specific needs of the customer and developing seamless interaction between hardware, software and user, you can safeguard your kiosk and develop a success application.

Check out the kiosk software on offer at Protouch today.