Getting the function of a touch screen kiosk right is fundamental to a unit’s success; it is important as it is the reason for a unit’s existence. If you get it wrong, the unit’s purpose is pointless.
The right functions will meet with a consumer’s wants and needs and are therefore integral to keeping the customer content and happy. A customer’s experience is what will make them return or not.
There are many different types of Touch screen kiosk
that have varying functions to suit your business. Whatever you need a kiosk for, the technology is there to deploy in your firm to enhance your staff and consumer experience.
- Ticket dispensing
- Product purchasing
- Product information and location
- Bill Payment
- Customer/patient check-in
Product information and location increases customer loyalty and satisfaction by empowering shoppers to accomplish their goals independently.
It frees employees to provide customers with more targeted and beneficial interactions as opposed to menial transactions and it enables promotion, cross-selling and up-selling.
Bill payment function allows organisations to reach the growing unbanked market, particularly in a challenging economy.
Again it frees employees to focus on serving customers, ensuring their problems are dealt with and they are satisfied instead of the time consuming and expensive task of processing payments.
Therefore this offers a quick and simple option for customers to complete a necessary task; increasing revenue.
Customer/patient check-in kiosks ultimately streamline the process of dealing with customers. In a hospital staff will know exactly where a patient is, who is seeing them, at what time their appointment is and what their problem is.
It is efficient in that one kiosk can do the same tasks as a member of staff, reducing wage costs.
It also allows customers to browse categories and information until served instead of standing in a line getting bored. This thereby exposes them to brand and products, improving advertising revenues and decreasing waiting time.
Install a Kiosk in your business today, with Protouch.