An NHS Trust has transformed its waiting times thanks to our touch screen Kiosks.
Nottingham University Hospitals NHS Trust (NUH) has installed one of our patient flow management kiosk solutions to help ease one of its busiest departments.
The queue management kiosk, which supports the blood taking department, has seen significant improvements for the patients with waiting times during peak periods up by a massive 50%.
Better still; during quieter off peak periods there is now no waiting time at all. This has drastically reduced the number of patients who up and leave before having their blood taken.
The kiosks, which were delivered by Q’nomy, overcame the challenges of cutting down waiting time, and reducing the number of patients abandoning – leaving without completing the medical procedure.
Our units have enabled dynamic load-balancing between the ward’s different services and improved overall patient experience, by addressing issues such as the different languages spoken by visitors and providing information to patients.
Steve Davidson, Service Manager, Haemostasis & Thrombosis Services, said: “The introduction of a kiosk in out-patients has enabled us to gain a better understanding of demand for our service.
“Since its introduction we have built a wealth of data that enables us to predict the days and times when additional staff may be required. It also tells us when our quiet periods are so that we can route staff resources to other areas.”
The system automatically replaces key patient information shown on the screens to other languages, so important messages about patient safety or hand hygiene can be shown in any language as chosen by the patient when they collect their ticket.
When a patient’s number is called, all messages on screen will change again to reflect the language choice of the remaining patients.
Mr Davidson added: “Feedback from staff and patients has been excellent and patients have noted a real reduction in waiting times and better organisation in the service. Patients have engaged in the development and provided us with ideas for improvements to the information pages shown on the screen.
“We are really encouraged by these suggestions and are continually working to make patient suggested improvements.”