Outstanding customer service is a must in the hospitality industry and this can prove difficult at Christmas time with added pressure and strain.
Hotels and restaurants can experience a surge in demand during the winter season. Many Britons travel to stay at far away destinations to meet family in the holiday, and many families choose to eat out at restaurants for Christmas Day dinner.
Hotel can also experience a rush in conference bookings, as businesses embark on setting out their strategies for 2013. Many people seek a last-minute getaway before the Christmas period gets underway and some individuals choose to spend the special occasion away instead of at home.
So with the number of consumers visiting hospitality establishments increasing, touch screen technology can definitely help. Here are the top 4 reasons by the experts at Protouch.
Simple tasks can be automated with user-friendly service kiosks, thereby enabling staff to become more effective at customer service. A touch screen unit can check customers in without the assistance of a receptionist; this gives the consumer more independence and allows them to check themselves in 24/7.
Many families choose to eat out at Christmas so the demand on restaurants to cater to large numbers of people can be overwhelming. A kiosk can help the person order their own food and even pay for it, quick and easy. This means they get served faster because there are reduced waiting queues and therefore they have a more enjoyable meal.
If the wintry weather delays a customer’s travelling time and they arrive in the middle of the night, a self-service kiosk can help by enabling them to book a room.
Elsewhere, a business can enquire about conference slots and book a room out at a resort to hold important meetings. They can pop along, see what time periods are available, and they can book and pay for the conference. Administration tasks like these are tedious and time-consuming and the staff can instead concentrate their efforts on ensuring all the facilities are to a high-standard.
It is often the case that a guest can get lost in a hotel they have never been in before but if the establishment is overcome with guests, it can be difficult for staff to have the time to direct them to where they want to go. Touch screen technology can include wayfinding features which offer information and guidance to help consumers find specific facilities.
If your business is in the hospitality sector and you need help to cater to the surge in customers this Christmas, get in touch today via our contact page.