Governments across the world have been reducing their spending to save money during such difficult economic times. In the UK, the MPs have announced budget cuts to tackle the country’s deficit which has had a knock-on effect on local council’s expenditure and therefore resident’s services.
With less money available, the government as well as varying businesses are looking for new ways to cut down costs, save money and keep their head afloat above dark financial water.
So how are they doing this? Well many are turning to touch screen technology to combat the cuts. There are already many authorities that have embraced the technology and have installed kiosks in libraries, hospitals and doctor’s surgeries.
However, more states and regions are looking to the machinery and the use of self-service is spreading.
What areas of government can a kiosk help?
- Job centres
- Education (schools, colleges and universities)
- Healthcare (hospital, doctor, dental)
- Emergency services (police, fire services)
- Wayfinding (in hospitals and libraries)
- Information (in job centres and councils)
- Ordering/booking (in leisure centres, prescriptions, books at school)
- Check in (at doctors, hospital)
- Feedback and help (great for all public services)
- Internet (ideal for education establishments)
- Receipt printing (in transport and councils)
And how can the technology help the government better their services for the public?
- Reduce waiting times
- Improve staff efficiency
- Enhance customer power and need for independence
- Streamline payment processes
- Cut administration costs
Further examples of government services which can benefit from deploying touch screen technology consist of jails, to help the inmates pay their own bail money; as insightful platform to raise awareness to people on how to help the environment; as well as the legal sector in courts.
And kiosks can also aid politics. It seems that the affairs of the state are getting involved too to encourage more people to vote. Many citizens are doing their part for politics and voting via an e-kiosk. Populations can cast their vote at kiosks deployed at various spots across a city.
According to the Self-Service Future Trends 2011 report, produced by the Digital Screenmedia Association, the Government industry will benefit 5.4% from self-service in the next five years.