We have won the Retail Systems Award for the third consecutive year.
We previously scooped awards in both 2008 and 2009 for best use of technology and EPoS innovation of the year, and this year we were awarded best use of technology in the hospitality and leisure sector.
Tom Quarry, Managing Director of Protouch is delighted by the achievement. He said: “We are very proud to have won a kiosk technology award three years in a row. This is fantastic recognition of our capability across the self service industry”.
We received the award in partnership with XN Leisure and Aberdeen Sports Village Leisure Centre for their ‘Virtual Receptionist’ kiosk solution during the awards ceremony held at Grosvenor House Hotel in London’s Park Lane on 28 October 2010.
“The award went to a project that is helping a company to control costs, increase profitability and efficiency while at the same time increasing the standard and quality of service,” announced the Retail Systems judges.
The 2010 judging panel included: Luke Phillips, Head of Information Systems, Kurt Geiger; Sharon Peters, Programme Manager at Retail Systems, Marks & Spencer; Hayley Meenan-Wilkin, Head of Web Operations, Tesco.com; and Scott Thompson, Editor for Retail Systems.
Now into its fifth year, the Awards look to recognise excellence and innovation in the field of information technology within the UK retail sector.
The ‘Virtual Receptionist’ automated the whole booking, ticketing and payment process for Aberdeen Sports Village and is now used by 80 per cent of its members.
It has leveraged Aberdeen Sports Village resources by turning receptionist staff into Customer Service Ambassadors and has greatly enhanced customer experience by increasing the speed of transactions and efficiency with which customers can now check in and make bookings.