We’ve been shortlisted in the Retail Systems 2010 Awards for the category ‘Best Use Of Technology In The Hospitality And Leisure Sector.’

The Protouch, Xn Leisure and Aberdeen Sports Village leisure centre joint entry is shortlisted for its innovative ‘Virtual Receptionist’ kiosk solution that has provided Aberdeen Sports Village with an automated booking, ticketing and payment system.

The ‘Virtual Receptionist’ has propelled Aberdeen Sports Village to the forefront of the technological, self service arena within the Leisure industry with 80 per cent of Aberdeen Sports Village members now using it as opposed to the reception desk. 

Protouch Xn Leisure Kiosk

Not only has it leveraged Aberdeen Sports Village resources by turning receptionist staff into Customer Service Ambassadors, it has allowed staff to offer more quality time with their customers as well as greatly enhancing customer experience by increasing the speed of transactions and efficiency. Customers can now check in for activities, collect tickets and make future booking enquiries quickly and efficiently, eliminating the need to queue. 

The Xen X4 wall mounted kiosk offers a 19″ touch screen, RFID smart Card Reader, receipt and ticket printer and branding while running a booking and on screen payment application that provides fast track entry and a secure monitoring system using membership cards linked to turnstiles, barriers or doors.

We look forward to the awards ceremony due to take place at the prestigious Grosvenor House Hotel London on 28 October 2010 where the winners will be announced.

About Xn Leisure

The leader in Leisure Management Solutions for over 28 years, Xn Leisure serves over 5,000 users and is the technology partner of choice for the Leisure Industry. Offering a wealth of industry knowledge and expertise Xn Leisure is engaged in a programme of continuous strategic investment in people, systems and processes. 

The smell of success as Protouch takes the retail industry by storm

Protouch

this week have shown just why they are the No.1 manufacturer and distributor of touch screen equipment through their successes in the retail industry.

Following the success of the new Xen X5 touch screen kiosk, Protouch has welcomed increasing interest from other retailers wishing to improve their sales, as well as awards for their achievements in touch screen technology.

This week has seen the touch screen technology company announce that IKEA have implemented a suite of Xen X5 kiosks into each of its stores in a bid to get customers to sign up to their IKEA FAMILY loyalty scheme. The 19″ touch screen device will allow customers to sign up to the loyalty scheme in-store, find out about upcoming promotions, sales and events. Currently 18 of the kiosks are in use across six IKEA stores in Belgium, with plans to roll out more kiosks across stores in Europe.

Tom Quarry, managing director of Protouch, said, “We are really excited to be involved in Quants’s kiosk solution for IKEA. It is great to see our kiosks working so well within the project by improving IKEA’s operations and enhancing in-store experience for its customers.”

Protouch have been shortlisted at the Retail Week Technology Awards for their innovative self service kiosk range, for No.1 UK nursery supplier, Kiddicare.

The X5 Kiddicare kiosks have been shortlisted, alongside three other entries, to win the EPoS Intitiative Award.

The touch screen technology was created by Protouch ad K3, using the award-winning Xen X5, to provide greater functionality and clear benefits to both Kiddicare’s business and its customers.
The awards ceremony is due to take place on June 16th at the prestigious London Hilton on Park Lane, which will see hundreds of experts and professionals in the technology retail industry come together to celebrate the developments of innovative technology.
Tom Quarry, Managing Director of Protouch, said, “This is the third time we have been shortlisted for an award and we are delighted at the success of the kiosks and the industries recognition that we are leading the way for in-store EPoS kiosks solutions.

“We are continually working alongside other companies to provide solutions for their customers’ retail needs and are now developing new EPoS solutions such as are new Xen X4, which is being trialled by several big brands and looks to have great success also.”