The security of a self-service kiosk is vital to ensure confidential information does not get into the wrong hands. It is important that software is used to protect info that only authorised personnel can see and this is especially true with self-service tills.
According to a recent survey, one third of shoppers have confessed to stealing from supermarkets at the unmanned self-service checkouts. Nearly a third of Britons admitted to pinching items and placing them in their shopping bags without scanning them properly first.
Findings by watchmywallet.co.uk reveal that 30% of 5,000 customers surveyed have shoplifted from the self-service kiosks. And various canny methods are being used to dupe the machines as well as the staff including selecting cheaper fruits and vegetables, selecting ‘small’ when stating the weight size of an item, as well as simply walking off without paying.
The criminal tactics are reportedly being overlooked by staffs who override orders to keep the queues flowing. A top tip is to have a weight alarm that alerts a worker when an item has been put in the shopping bag without being scanned. And staffs need to be trained to understand the importance of ‘manning’ the self-service tills.
Now Protouch Kiosk Manager is our all-in-one software package that can fully support a kiosk network. It has the ability to securely lock down a machine using its secure browser and watch over an entire estate of kiosks through its network management application. Its comprehensive suite of services cover hosting to displaying and scheduling content through to monitoring and reporting kiosk status.
Kiosk security is particularly significant in a vast array of industries such as hospitals and doctor surgeries as well as kiosks with internet connectivity and private data collection but the main sector is banking.
- Anti virus
- Spyware detection
- Session timeouts
- Encrypted sessions
These are all internal security properties but the physical security is key too!
- Ensure the unit is physically locked down with a chain or screwed into the ground.
- The interface can be moderated so people looking at the side or from behind can’t see the contents of information on the screen.
Interestingly, there are kiosk security mats on the market that recognise when a user steps on and that start page begins. The mat identifies when they walk away from the kiosk and all cookies, cache and user history is immediately wiped.
If you want to know more on how you can ensure your kiosk is safe, ‘contact us’ today.
There is an article on Kioskmarketplace.com that argues that self-service checkouts are in danger of checking out.
The site reports how a grocery store chain in America is pulling self-checkout systems from all of its 217 stores to focus on better customer service and how this could mean that self-service is on its way out.
A writer for the FINS career resource website noted that consumer surveys indicate that customers want to talk to people in retail environments but contrary research by Wincor Nixdorf AG shows that the majority of consumers would rather bank with a machine rather than a human.
David Hadesty, VP of Product Management for Wincor Nixdorf’s U.S. Banking Division, said automation is no longer a “nice to have” – it is a necessity and this correlates to the nation’s trust resting in machines rather than man, even in the retail sector.
The FINS piece referenced a recent Consumer Reports survey published earlier this month that indicates that not being able to find a store salesperson ranked among consumers’ top complaints but by deploying self-service units in retail stores for product browsing and purchasing, the staffs’ time is freed up more to better customer experience and be on-hand more efficiently when looked upon to answer questions.
Self-service technology is enhancing many industries including retail, government, banking, transport, education, health and more. And it is no surprise because self-service brings huge benefits to a business as well as the consumer. It reduces waiting times, gives the power to the customer, frees up employees time to do more important tasks and saves costs in the long-run.
The concept of self-service being in danger is absurd- as technologies grow and expand so is customers’ needs. Kiosks, digital signage and touch screen monitors are present to cater to these increasing needs and reflect the ever- changing society.
Visit Protouch to find out more…
Love them or hate them, you’ll be seeing even more self-service checkouts in 2010 after NCR, the American technology company behind 80% of the UK’s self-service checkouts, predicted a 50% increase in UK sales of the self-service scanning machines that have become a feature of stores nationwide.
Customers have been fairly torn on the issue; some get sick of the ‘unexpected item in bagging area’ message and prefer communicating with people, whereas a growing number are getting self-service-savvy, whizzing through the kiosk lanes and are waving goodbye to busy staffed checkouts. In total, 7,000 machines have been installed in supermarkets since their introduction in 2002, expected to more than double to 15,000 in the next three years, according to Retail Banking Knowledge.
According to Elton Birden, the managing director of NCR in Britain: “Self-service checkouts will revolutionise retail in the same way that self-service supermarkets did 60 years ago. It’s going to be a combination of existing customers rolling out and new users. It’s still a small percentage of the overall checkout.”