There are many arguments for and against a touch screen kiosk being installed in an establishment as a virtual receptionist.
Fundamentally, one needs to establish whether or not it is right for the business in the first place because the technology can reap tons of benefits for one industry but be detrimental to another.
- A deployed kiosk reception in care homes can be very beneficial for the reason that they ease staff of administration duties and therefore give them more time to care for patients.
- In the hospitality sector, an electronic unit is helpful especially in hotels when business people need to check themselves in and out of the accommodation 24/7.
- A kiosk in the sport and leisure industry is valuable so customers can check themselves into fitness classes and sessions without the assistance of a staff member.
- If the business is growing and you need an extra pair of hands to deal with the workload, ease the strain with a touch screen unit that can take care of all the menial tasks like paperwork, ‘signing in’ and ticketing/payments.
- The growing need of consumers is independence and the technology gives them the power to fulfil tasks without any assistance.
- Long-term it is cost-effective to deploy a unit rather than hire more staff on a full-time basis.
- The interface software and internet connection can display a person’s face for a ‘human touch’. And a proximity sensor can alert the kiosk when a person is approaching so a welcome message could be read.
- By deploying a touch screen, it can be said that you are enhancing the brand and transmitting the notion that your business is up-to-date, ahead of competitors and ‘with it’ with regards to latest technology.
- The traditional concept of a receptionist is a smiling, happy employee sitting at the entrance of a building who greets visitors and clients. But is this really a disadvantage because it is going against the norm?
- The modern look of a standing kiosk may be off putting to some clients if it is the first thing they see to be welcomed. But the majority of business people nowadays are open to advanced technologies.
If you would like to speak to an expert about installing a kiosk as a simulated receptionist in your business, get in touch today and enquire about Protouch touch screen software.
We have won the Retail Systems Award for the third consecutive year.
We previously scooped awards in both 2008 and 2009 for best use of technology and EPoS innovation of the year, and this year we were awarded best use of technology in the hospitality and leisure sector.
Tom Quarry, Managing Director of Protouch is delighted by the achievement. He said: “We are very proud to have won a kiosk technology award three years in a row. This is fantastic recognition of our capability across the self service industry”.
We received the award in partnership with XN Leisure and Aberdeen Sports Village Leisure Centre for their ‘Virtual Receptionist’ kiosk solution during the awards ceremony held at Grosvenor House Hotel in London’s Park Lane on 28 October 2010.
“The award went to a project that is helping a company to control costs, increase profitability and efficiency while at the same time increasing the standard and quality of service,” announced the Retail Systems judges.
The 2010 judging panel included: Luke Phillips, Head of Information Systems, Kurt Geiger; Sharon Peters, Programme Manager at Retail Systems, Marks & Spencer; Hayley Meenan-Wilkin, Head of Web Operations, Tesco.com; and Scott Thompson, Editor for Retail Systems.
Now into its fifth year, the Awards look to recognise excellence and innovation in the field of information technology within the UK retail sector.
The ‘Virtual Receptionist’ automated the whole booking, ticketing and payment process for Aberdeen Sports Village and is now used by 80 per cent of its members.
It has leveraged Aberdeen Sports Village resources by turning receptionist staff into Customer Service Ambassadors and has greatly enhanced customer experience by increasing the speed of transactions and efficiency with which customers can now check in and make bookings.